📦 Shipping Policy – RubyWing Essentia carefully crafted and packed with attention to detail. Below is everything you need to know about our shipping process.
-Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
During high-volume periods or product launches, processing times may be slightly extended.
Once your order has been prepared, you will receive a confirmation email with tracking information.
-Shipping Rates & Delivery Times Shipping rates are calculated at checkout based on your location and selected delivery method.
-Estimated delivery times:
Standard Shipping: 3–7 business days
Please note: Delivery times are estimates and may vary depending on carrier delays or unforeseen circumstances.
Shipping Carrier
We ship orders through USPS to ensure reliable delivery.
-Order Tracking
Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way.
-Incorrect Addresses
Please double-check your shipping information before placing your order.
RubyWing Essentials is not responsible for orders shipped to incorrectly provided addresses.If you notice an error, contact us immediately at rubywingessentials@gmail.com and we will do our best to assist before the order ships.
-Lost or Delayed Packages
Once a package leaves our facility, it is in the hands of the shipping carrier.
If your package is delayed or lost we recommend contacting the carrier directly using your tracking number.
We will gladly assist you in filing a claim if needed.
-Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery at rubywingessentials@gmail.com with photos of the item and packaging. We will make it right.
Domestic Shipping Only
At this time, we ship within the United States only.
-Questions?
If you have any questions about your order or shipping, feel free to reach out to us at rubywingessentials@gmail.com
"Crafted with care in Tennessee. Delivered with intention."
What is your return policy?
We accept returns within 30 days of purchase for a full refund. Items must be unused and in original packaging.
How do I start a return or exchange?
Contact our customer service team to initiate your return or exchange.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay for secure checkout.